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Address
520 Calhoun Street
Alexander City, AL 35010
Department Contact
Superintendent
Mike Stewart
Administrative Assistant
Dana Colley
Telephone
(256) 409-2070
Fax
(256) 409-2071
Other Helpful Information
Call before you dig-Alabama
Alabama Natural Gas Association
Alabama Public Service Commission
After Hours
(256) 234-3421 Police Department
911
Email
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Natural Gas: America's Energy-Your Energy
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Function of Department
The City of Alexander City Gas Department is dedicated to safety and customer satisfaction. We have been quietly, safely and reliably delivering gas to our 4,200 customers since 1952 at one of the lowest rates of any of the surrounding communities. We strive to maintain our system, install new services and expand as our community grows.
Frequently Asked Questions
Q: What do I do if I smell gas?
A: If you smell gas inside leave immediately, leaving the door open for ventilation. Go to a neighbor's and telephone the gas department during normal working hours at (256) 409-2070; after hours, weekends and holidays call the Alexander City Police Department at (256) 234-3421. Do not use any source of ignition (ie: light switch, matches, flashlight or telephone).
Q: Why is my gas bill so high?
A: If you feel your gas bill is too high and you do not smell gas, you need to first contact the Utility Department to have your meter reread. If, at that time, you are still not satisfied you can call the Gas Department for further investigation.
Q: Why can't I get gas into my home?
A: If the gas has been off for awhile the line sometimes gets air in it and needs to be purged so the flame will contine to burn when lit. Very seldom will a gas meter lock up; however, it does happen. That problem would need to be corrected by a Gas Department employee.
Q: How do I go about getting gas service?
A: To get new service you need to go to the Building Department to apply for a new meter. We can normally have service installed within two weeks of receiving the application. If you have any questions please don't hesitate to call the Gas Department.
General Information
Energy Conservation Measures
- Make sure your home is well insulated
- Make sure your pilot lights and burners are adjusted for maximum efficiency
- Use caulking or weather stripping to seal any cracks around windows or doors
- If your home doesn't have storm windows and doors consider having them installed or for temporary less expensive alternative use clear plastic over windows and doors
- Use an insulating water heater blanket on water heaters located in unheated areas
- Check your duct work for cracks, holes and separated joints
- Close crawl space vents in the winter and reopen them in the summer
- Set your thermostat at 68 degrees during the day and 55 degrees at night
- Repair any leaking faucets-especially on the hot water side
- Take quick showers instead of baths-showers usually take less hot water
- Use your washing machine and dishwasher only with full loads
- If you are going to be away from home for several days set your heating thermostat at 55 degrees and your water heater control to vacation or pilot
Safety Guidelines
- Have your gas equipment serviced by a qualified service person periodically
- Consider installing a CO detector
- Keep flammable materials at least three feet from gas appliances
- Do not hang objects from gas pipes
- Never use the kitchen range as a heater
- Know where the shut-off valve is at the meter (this valve should be closed only in the event of a gas emergency)
- Teach small children to stay away from the gas stove and other gas appliances
- If you smell gas you should leave and use a cell phone or a neighbor's phone to call the Gas Department at 409-2070 or 911
Pipeline Safety Regulations
Underground Damage Prevention
Request for Natural Gas
