Function of Department
The
City of Alexander City Gas Department is dedicated to safety and
customer satisfaction. We have been quietly, safely and reliably delivering
gas to our 4,200 customers since 1952 at one of the lowest rates of
any of the surrounding communities. We strive to maintain our system,
install new services and expand as our community grows.
Frequently Asked Questions
Q:
What do I do if I smell gas?
A:
If you smell gas inside leave immediately, leaving the door open for
ventilation. Go to a neighbor's and telephone the gas department during
normal working hours at (256) 409-2070; after hours, weekends and
holidays call the Alexander City Police Department at (256) 234-3421.
Do not use any source of ignition (ie: light switch, matches, flashlight
or telephone).
Q:
Why is my gas bill so high?
A: If you feel your gas bill is too high and you do not smell gas,
you need to first contact the Utility Department to have your meter
reread. If, at that time, you are still not satisfied you can call
the Gas Department for further investigation.
Q:
Why can't I get gas into my home?
A:
If the gas has been off for awhile the line sometimes gets air in
it and needs to be purged so the flame will contine to burn when lit.
Very seldom will a gas meter lock up; however, it does happen. That
problem would need to be corrected by a Gas Department employee.
Q:
How do I go about getting gas service?
A:
To get new service you need to go to the Building Department to apply
for a new meter. We can normally have service installed within two
weeks of receiving the application. If you have any questions please
don't hesitate to call the Gas Department.
General Information
Energy Conservation Measures
- Make
sure your home is well insulated
- Make
sure your pilot lights and burners are adjusted for maximum efficiency
- Use
caulking or weather stripping to seal any cracks around windows or
doors
- If
your home doesn't have storm windows and doors consider having them
installed or for temporary less expensive alternative use clear plastic
over windows and doors
- Use
an insulating water heater blanket on water heaters located in unheated
areas
- Check
your duct work for cracks, holes and separated joints
- Close
crawl space vents in the winter and reopen them in the summer
- Set
your thermostat at 68 degrees during the day and 55 degrees at night
- Repair
any leaking faucets-especially on the hot water side
- Take
quick showers instead of baths-showers usually take less hot water
- Use
your washing machine and dishwasher only with full loads
- If you are going to be away from home for several days set your heating
thermostat at 55 degrees and your water heater control to vacation
or pilot
Safety Guidelines
- Have
your gas equipment serviced by a qualified service person periodically
- Consider
installing a CO detector
- Keep
flammable materials at least three feet from gas appliances
- Do
not hang objects from gas pipes
- Never
use the kitchen range as a heater
- Know
where the shut-off valve is at the meter (this valve should be closed
only in the event of a gas emergency)
- Teach
small children to stay away from the gas stove and other gas appliances
- If
you smell gas you should leave and use a cell phone or a neighbor's
phone to call the Gas Department at 409-2070 or 911
Pipeline Safety Regulations
Underground Damage Prevention
Request for Natural Gas
